IntelliTeK is approved to supply ICT Services to NSW Government bodies. We aim to give agencies and businesses greater confidence through our New South Wales Government IT Services which meet government requirements and reduce red tape.

The details of what IntelliTeK is approved to offer NSW Government bodies are as follows:

Architecture and Design

Enterprise & Business Architecture

Through the analysis of business structure and processes, IntelliTeK can support enterprise and
business architecture through the following:

• Development of technology roadmaps to support business and ICT strategies
• Development and dissemination of ICT standards taking into account the impact on legacy
  technologies and facilitating the adoption of future trends
• Development of architecture includes modelling, development, and adoption of frameworks,
  as well as the definition of current, transitional, and future state architectures

Information Architecture

With IntelliTek, information architecture covers all sources and forms of information that define
“enterprise architecture”.

Solution Architecture

Solution architecture encompasses the development of technology solutions. This being with the
purpose of delivering business requirements within the guidelines of enterprise architecture, when
available. With IntelliTek, this includes:

• Development of technical specifications
• Development of solution designs
• Selection of technology components
• Benchmarking

Benchmarking includes identifying accurate historical and/or current data against which a data set can be compared now and/or in the future. At IntelliTek, we have extensive experience in the identification, adaption, and adoption of benchmarking processes.

Data Centre

Data Centre Services

At IntelliTek, we can provide expert advice and recommendations regarding data centre services. This includes migration strategies, future data centre operating, and governance models including best practices such as ITIL. We are able to provide the following:

• Assistance with key strategic documents
• Provision of services to assist with actual migration activities
• Provision of services associated with data centre operational activities including delivery “as a Service”. (Note: All other data centre services are provided under the NSW Government’s
• Data Centre lease arrangement with Metronode Pty Ltd.)
• Data Centre Equipment

We can supply infrastructure items needed within the data centre, including:

• Servers (virtual or dedicated)
• Storage Systems (for example – storage area networks, network attached storage, tape
  systems, optical systems)
• Appliances (for example – de-duplication appliances, backup appliances)
• Ancillary Equipment (for example – UPS, Firewalls, Routers, Switches)
• Peripherals (for example – racks, leads, cable trays)

End User Computing

Installation, Configuration, and Maintenance including delivery “as a service”

Installation, configuration, and maintenance includes ordering equipment, delivery, installation of
operating systems, and decommissioning of existing equipment. These services are offered as per
government requirements.

Management including delivery “as a service”

We are able to facilitate the provisioning of infrastructure services and the associated supporting
resources that enable SLAs to be met to our customer’s satisfaction. As a result, your workforce can undertake core business functions that are dependent on the underlying desktop technology
infrastructure.

Management including delivery “as a service” includes:

• Monitoring and analysis
• Backup and recovery
• Software licence administration
• Updates installed as required in line with agreed timeframes
• Hardware including delivery “as a service”

Through our wide range of industry-leading vendor relationships, we are able to supply personal
computers, notebooks, and laptops, including full “as a service”. Monitors can also be provided with the end-user device. (Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the ICT Hardware Agreement 888).

Monitors including delivery “as a service”

We are able to supply computer monitors, including full “as a service”. (Note: Excludes the capital
acquisition of any device meeting the Government Standard Specification under the ICT Hardware
Agreement 888).

Other End User Computing Devices including delivery “as a service”

At IntelliTek, we are able to supply any computer-based end-user computing devices that are not
included in any other sub-categories under the “End User Device” category as detailed above. This
includes workstations, and thin and zero clients. (Note: Excludes the capital acquisition of any device meeting the Government Standard Specification under the ICT Hardware Agreement 888).

Strategy

ICT Strategy

We’re experienced in the provisioning of strategic vision and documentation associated with
information and communications technology supporting ICT. This includes:

• Strategy, and plan development and evaluation
• Forecasting or analysis of future trends
• Strategic research and analysis
• Development of and advice on management frameworks (e.g., risk, service delivery
  management, and portfolio management)
• Procurement Management

IntelliTek can aid in procurement management – including procurement transition, integration, and
delivery of services. Procurement management includes:

• Contract development, planning, formation, and management
• Service arrangement
• Efficiency & Optimisation

When it comes to efficiency and optimisation, we can lead the design, development, and maintenance of the operational tools, standards, methods, environment, and protocols to enable the consistent and efficient delivery of quality outputs – this can include:

• Methodology planning and implementation
• Billing checking and management
• Development & implementation of policies, procedures, and analysis tools
• Set standards for integration, environment, desktop, project offices, performance, and
  evaluation
• Network Management

Network Equipment Installation, Configuration & Maintenance

We are highly experienced in the installation, configuration, and maintenance of network equipment. This also includes loading software, unit and network testing to confirm the installation of equipment and software solutions, and configuration.

Network Operations including delivery “as a service”

Network Operations including delivery “as a service” encompasses the management of fixed and
mobile network environments. It also includes the following:

Provision of integrated support services and architectures that facilitate access to your
applications for both internal and external users

• Facilities and services support a secure and effective technological infrastructure
• Covers traffic management, asset administration, facilities management, building cabling, and
  network environment
• Ensuring network performance meets agreed standards
• Risk Management

Strategic Risk Management

At IntelliTek, we always consider risks from different perspectives within any given organisation;
strategic, programme, project, and operational. Our strategic risk management includes:

• Managing risks at a strategic and an organisational level
• Planning ongoing risk management
• Identifying mitigation tasks
• Optimising risk opportunities
• Developing a risk methodology or framework
• Business Continuity Planning

Business Continuity Planning (BCPing) is a process that ensures an organisation can continue to
operate after a major crisis or disaster. At IntelliTek, our BCPing covers:

• Preparation of a business continuity plan
• Creation of a risk management plan
• Business impact analysis
• Incident response plan
• A disaster recovery plan

*A disaster may be anything that results in an inability to access the IT infrastructure – e.g., fire, flood, gas leaks, storms, serious corruption of data, or other damage. It covers crisis management, process systems, operations, and technology risks.

Capacity & Availability Planning

Capacity Planning baselines existing resource needs and anticipates an organisation’s future needs based on business input into it. We are experienced in capacity and availability planning – which includes:

• New and upcoming services and products
• Hardware and application development plans
• Organisational service levels

Process & Technology Audits

IntelliTek are skilled in conducting ICT processes and technology audits. These audits consider
efficiency, costs, service levels, risk levels, and alignment to business needs. Subsequently, findings and recommendations on ways to improve are included in the audit report.

Program Office Standards

At IntelliTek, we are well versed in the creation and reviewing of ICT Program Office, including:

• Standards, reporting, change management, stakeholder communication, demand
  management, schedule management, resource management, configuration management,
  reporting, benefits realisation via programs, change control, governance and dependency
  management, project team collaboration, performance monitoring and controlling.

Project, Program & Portfolio Management

We are highly experienced in managing projects from end to end – including project mandates,
initiating & business cases, planning, executing, controlling, reporting, and closing using a project
methodology.

We manage large and complex deliverables by breaking them down into manageable inter-related
projects. In addition, we combine our ability and resources to define, plan, implement and integrate a program of works using a programming methodology. Moreover, we support and advise senior
management decision-making on strategic alignment, prioritisation, risk management, and
optimisation of resources, amongst other items, to successfully deliver business objectives.

Change Management

We manage the business impact of implementing an ICT change to a business, including stakeholder communications, process and procedure changes, updates to or new documentation, and training.

Server Management

Server Installation, Configuration & Maintenance including delivery “as a service”

Within server management, we lead the installation, configuration, and maintenance of operating
system software, and testing of installation, licences, upgrades, and patches of operating system
software.

Operations Management including delivery “as a service”

At IntelliTek, we overlook the management and maintenance of the server environments. This
includes the management of mainframes, servers, and ISP hosting hardware as well as the
management of operating system and system management software. In addition, this includes the
backup and recovery of servers and operating systems.

Security Management

Security Strategy including delivery “as a service”

Security Strategy including delivery “as a service” includes us creating a strategy, architecture,
solutions, and services that protect your ICT environment. This includes:

• Developing strategies
• Conducting security audits
• Identifying risks and issues
• Conducting vulnerability assessments
• Supporting and maintaining ISO 27001 certification

Security & Firewall installation including delivery “as a service”

We can support you through the provisioning of a security framework that facilitates access to your
applications, information, and data for both internal and external users. This is included as part of the Security and Firewall installation and configuration.

Security Testing including delivery “as a service”

Covered within this, we undertake various security testing, ensuring security and environment testing meets any agreed standards. This includes:

• Penetration testing
• Web security testing
• Secure code reviews

Security & Firewall Management including delivery “as a service”

We oversee the management of security frameworks that facilitates access to your applications,
information, and data for both internal and external users. In addition, this includes performance
monitoring, security upgrades, and access management.

Systems & Solutions

Business Analysis

Through business analysis, we can provide structured identification, analysis, and documentation of requirements associated with the design, development, and implementation of business systems. This includes:

• Business requirements specification
• Process analysis
• Design
• Procedure development
• Data migration
• Conversion planning
• Development and execution of testing strategies
• Problem identification and resolution
• Assessment of training needs
• Liaison between technical and business staff
• Research and analysis (e.g. market and customer)
• Risk assessment and management

Custom Application Development including delivery “as a service”

We are experienced in custom application development. Custom application development includes
the provision of development, application development, and support “as a Service”:

• Design and development
• Enhancement
• Integration and implementation
• Data migration and conversion
• Testing
• Performance and metrics
• Maintenance and ongoing support

Software Support & Maintenance Services including delivery “as a service”

At IntelliTek, we provide services for licensed software and/or developed software which may consist of help desk services, updates, new releases, ancillary services, and ongoing maintenance services.

Software Resellers and Software Asset Management Services

We offer brokerage services for licensed software, software asset management, and optimisation, and other software maintenance, subscription, and support services.

Software Licences

Infrastructure and Utilities Software

We provide software licensing and support for the following:

• Database applications
• Data management
• Virtualisation and partitioning software
• Operating systems
• Enterprise application integration (EAI)
• Application performance and monitoring software
• Programming language
• Web design
• Hosting and middleware applications software
• Any infrastructure and utilities software

Software Applications

We provide software licensing and support for the following:

• Enterprise resource planning (ERP) software
• Business intelligence (BI) software
• Enterprise content management (ECM) software
• Computer-aided design
• Engineering and manufacturing software
• Office productivity software
• Any software applications not included elsewhere

Communications and Security Software

We provide software licensing and support for the following:

• Networking and mobile development
• Email and messaging software
• Cloud management software
• Identity access and encryption software
• Data protection
• Privacy protection
• Anti-virus software
• Any communications and security software